Refund policy

We have a 90-day return policy, which means you have 90 days after purchasing your item to request a return. 

To be eligible for a return, you’ll need the receipt or proof of purchase. 

To start a return, you can contact us at info@dixyqixi.com.

We will accept return in all cases! 

You can always contact us for any return question at info@dixyqixi.com.

Damages and issues
Our products are designed with the highest standards of durability and reliability, ensuring they are virtually immune to damage and free from operational issues. Built to perform flawlessly, they maintain consistent quality and functionality under all conditions, offering our customers peace of mind and unparalleled performance.

Exceptions / non-returnable items
We believe in fairness and exceptional customer service, which is why all our items are fully returnable without exceptions. No matter the reason, we are committed to ensuring your satisfaction and making every interaction with us a great experience!

Exchanges
We believe in fairness and exceptional customer service, which is why all our items are fully returnable without exceptions. No matter the reason, we are committed to ensuring your satisfaction and making every interaction with us a great experience!

Refunds
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dixyqixi.com.